Book Now

Frequently Asked Questions

The friendly team at Tic Toc Escapes strives to provide a fun, one-of-a-kind experience to every player. Our games are highly interactive and entertaining for all ages, and are perfect for your next team building activity. Before you book, see some of our frequently asked questions below and if you still have questions, please feel free to contact us.

Our age policy is 14yrs+ unless you book a private room.  If you have any kids under 14, then we ask that you book a private room.  Kids under 14 enjoy the puzzles, but there are some concepts and math in the games that under 14s are usually not familiar with, yet.  If you/your group do not book a private room, then other 14yrs+ may book the same game time.  Players 14yrs+ are guaranteed to play with others age 14 or older unless, of course, you choose to book a private room and bring kids under the age of 14.

An escape room is a fun, live, interactive puzzle game for you and others to enjoy. You will be locked in a specially designed, themed room full of clues, puzzles, and brainteasers. You will be given a back story and an objective, which you have to complete within one hour in order to escape.

In “the green room” and “the locker room” and “temple of room” YOU WILL be locked in the room. But, you can leave at any time. Sometimes players leave to use the restroom or for an emergency work call. We suggest you stay in the room for the whole game, you won’t regret it. In “a very tacky Christmas” YOU WILL NOT be locked in a room. This game is mission based – you are supposed to unlock something important in the room before exiting the room.

Only one of our games is spooky. Temple of Room sends you into a room that is themed like a mausoleum or tomb. So, the lights are low, with some sound effects and fog effect. The game is set to feel spooky in a psychological way. There are no chainsaws or blood or living people/animals/insects in the mausoleum. If you are concerned about the sound effects or fog, you can opt out of those in the comments section during booking.

That is really up to you and your wits. If you solve the puzzles fast and work as a team you just might become a new record setter. All of our games are a 60-minute race against time.

Buy tickets online through our website.

You are not required to make a reservation online, but we highly recommend you do. While we offer game times most days between 10am and 9pm, we are not always at the shop unless games are booked. There is a generally a buffer time on our online reservations. If you would like to play within two hours of your preferred game time, please call us. We can usually accommodate.

Yes, we offer digital gift certificates that can be purchased on our site. You will receive an email confirmation that can be printed or emailed to your gift recipient.

Yes, you can book a private room. The cost of a private room is the equivalent of booking all of the tickets for that game time. However, we generally run specials for private room bookings. Check our specials page.

Please call us if you are running late and we will try to accommodate you. Late entry is not guaranteed. If others have booked the same game time as you, then we cannot allow late entry.

Yes, extra tickets can only be added to a private room. Book a private room, then extra tickets can be added and paid for upon arrival to the game.

Max total of 9 in the green room (1 private room plus 1 extra ticket).

Max total of 10 in the locker room (1 private room plus 2 extra tickets).

Max total of 4 in the temple of room (Zero extra tickets due to size and linear puzzle).

Call us to make arrangements.

Please let us know as soon as possible, preferably 24 hours ahead of game time. All sales are final. While there are no refunds, we will try to reschedule your tickets for a different time.

Contact us via email or phone:

There are some free parallel parking spots in front of our shop on Fairview and some free nonparallel spots across the street. Most are 2 hour time limited Monday through Friday, a few are 15-minute limit M-F. Please keep an eye on the signage. Five Points has many popular shops and restaurants and a post office, so parking can be tight some days, but there is a lot of turnover. There is also parking available on Glenwood Ave. and street parking is within walking distance on Fairview and in nearby neighborhoods like Jarvis St. If you need to drop anyone off, there is a loading zone in front of the shop. Call us if you have trouble finding parking and we can help you.

If you have reading glasses, we suggest you bring them into the escape game.

You can bring your personal belongings with you or we can securely store them at our reception for free.

No, we do not allow alcohol in Tic Toc Escapes. We tried allowing groups to BYOB but decided that a policy of no alcohol better guarantees a fun and safe environment for all guests. We have water bottles and soda cans available for $1 each. Also, there are many great bars and restaurant options in Five Points Raleigh within walking distance.

Call us at 984-789-9978 or email us.

Get In Touch!